Contact and Complaints
Last updated: 23 October 2026
1. Purpose and scope
This page tells you how to contact us, which address to use for which purpose, and how to make a complaint. "Gridder" is the service operated by Feesorted Limited, a company registered in England and Wales with number 17201366 and registered office at Second Floor Flat East, 44 Regents Park Road, London, England, NW1 7SX. "We" means Feesorted Limited; "you" means any user of Gridder, a customer or a person who contacts us.
Gridder is a business service for professional users. We do not offer a telephone line. Please write to us by email or post.
2. Who we are
| Item | Detail |
|---|---|
| Company name | Feesorted Limited |
| Company number | 17201366 (registered in England and Wales) |
| Registered office | Second Floor Flat East, 44 Regents Park Road, London, England, NW1 7SX |
| Website | getgridder.com |
| Regulatory status | We are not authorised or regulated by the Financial Conduct Authority for what Gridder does. Gridder is information software. See section 8 |
3. Which address to use
| Purpose | Address |
|---|---|
| General questions | hello@getgridder.com |
| Help with your account, sign-in, invoices or the data | support@getgridder.com |
| Legal notices, contract matters, intellectual property complaints, takedown requests, and requests for our customer documents (subscription terms, data processing addendum, subprocessors, security information) | legal@getgridder.com |
| Privacy matters, data subject requests, data protection complaints | privacy@getgridder.com |
| Security vulnerabilities and suspected incidents | support@getgridder.com |
| Post | Second Floor Flat East, 44 Regents Park Road, London, England, NW1 7SX, marked for the attention of the relevant matter |
Within the website, signed-in users can also use the Feedback button, which sends a message and a screenshot. Feedback is kept for 30 days. Please use email instead for anything that needs a reply, a record or a formal route, and do not capture personal data or confidential information in screenshots.
Please do not put passwords, API Keys or sensitive personal data in emails. We will never ask for your password.
4. What to expect from us
- We aim to reply within 5 working days. This is a target, not a commitment. Customers with a service level schedule should read it for their commitments.
- If we need more information, we will ask for it. If we cannot help, we will say so and, where we can, point to who can.
5. Reporting wrong or misattributed data
The data in Gridder is produced by automated means from third-party documents. It may be incomplete, inaccurate, out of date or wrongly attributed, and it is indicative only. You should always check it against the source document, as explained in the Data Disclaimer and No-Reliance Notice.
If you find a value that looks wrong, tell us at support@getgridder.com or through the Feedback button. Please give:
- the document name and the field (and tranche, if any);
- the value shown, the page and quote shown, and what you believe is correct;
- the page of the source document that supports your view.
We may review reports and may correct the data. A report is not a claim and does not alter your rights or ours. We do not promise to correct every value or to do so by a set time, and we do not guarantee that data is correct after we have reviewed it.
6. Making a complaint
If you are unhappy with Gridder or with how we have handled something, please tell us. A complaint can be about the service, about billing, about our conduct, or about the way a request has been handled.
6.1 How to complain
Write to hello@getgridder.com with the word "Complaint" in the subject. Say who you are, which group you belong to, what happened, what you would like us to do, and include any dates, documents or references. Complaints about legal or contractual matters can go to legal@getgridder.com.
6.2 What happens next
- Acknowledgement: we aim to acknowledge your complaint within 5 working days. This is a target, not a commitment.
- Reply: we will respond once we have looked into the matter, within a reasonable time.
- Review: if you are not satisfied, you may ask for one further review of a reasonable request by writing to legal@getgridder.com within 28 days of our response. We will confirm our final position in writing.
Complaints and claims are subject to the time limits in the terms that apply to your use of Gridder.
6.3 Outside bodies
Our customers are businesses and professional investors, not consumers, so consumer alternative dispute resolution schemes do not apply. Our service is not a regulated financial service, so we are not covered by the Financial Ombudsman Service. No ombudsman or alternative dispute resolution scheme applies to Gridder. You keep the right to go to the courts as set out in your terms, and the parties may agree to mediation.
7. Data protection requests and complaints
To exercise your rights over your personal data (access, correction, erasure, restriction, portability, objection), write to privacy@getgridder.com. We will respond within one month, as explained in the Privacy Notice.
If you are not satisfied with how we have handled your personal data, you can complain to the Information Commissioner's Office, the UK data protection regulator:
- website: ico.org.uk
- address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Users in the EEA may complain to their local data protection authority. You may complain to the ICO without first complaining to us, but we encourage you to contact us first, so that we can try to put things right quickly.
8. About our regulatory status
We provide information software. We do not give investment advice, we do not make offers of securities or arrange any transaction, we do not issue credit ratings, and Gridder is not a benchmark or a regulated data service. We are not authorised or regulated by the Financial Conduct Authority for what Gridder does. Nothing in Gridder is a recommendation or an invitation to buy, sell or hold any security. If you have a concern about a regulated firm, contact that firm or its regulator, not us.
9. Reports about content, rights and abuse
- Intellectual property or confidentiality: if you believe that a document or data on Gridder infringes your rights, or is confidential and has been released without authority, write to legal@getgridder.com with the document identifier, what right is affected, your relationship to it, and the remedy you seek. We will consider it and may remove or restrict content while we do so.
- Misuse of Gridder: to report a breach of the Acceptable Use Policy, write to legal@getgridder.com.
- Security vulnerabilities: write to support@getgridder.com, and see the Acceptable Use Policy for how to report them.
10. Legal notices
Formal notices to us under any agreement or terms should be sent to legal@getgridder.com with a copy by post to the registered office, unless your agreement says otherwise. We may give notices to a customer by email to its Administrator, by notice on the website, or by post to the address on the order. A notice is treated as received as set out in the applicable agreement or the Terms of Use.
11. Governing law
This page, and any dispute about it, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any different term in a signed agreement.
12. Changes
We may update this page when details change. The date of the current version is at the top.